Terms of Service

Preamble

Welcome to FastShipHU (the “Platform”). These Terms of Service (“Terms”) govern your use of our website, mobile application, and any associated services (the “Service”) that facilitate food delivery in Hungary (and potentially other European countries). We connect customers, restaurants (Merchants), and delivery personnel (Drivers) through our Platform. By accessing or using the Service, you agree to be bound by these Terms.

1. Definitions

“Platform” means the website, mobile application, and any related software provided by FastShipHU.

“Customer” means any user who places an order for food or grocery items through the Platform.

“Merchant” means a restaurant, grocery store, or any business that prepares and/or sells food and partners with us to accept orders via the Platform.

“Driver” means an independent contractor who accepts delivery requests through the Platform to pick up orders from Merchants and deliver them to Customers.

“Order” means a request by a Customer for the purchase and delivery of food or other items from a Merchant.

“We,” “Us,” or “Our” refer to FastShipHU, the owner and operator of the Platform.

2. Eligibility

To use the Service, you must be at least 18 years old or the age of majority in your jurisdiction. You represent and warrant that you meet all eligibility requirements and that any information you provide to register for an account is accurate and complete.

3. Accounts

3.1 Account Creation: To place Orders as a Customer, list items as a Merchant, or accept deliveries as a Driver, you must register for an account and provide true, accurate, and complete information. You are responsible for safeguarding your account credentials.

3.2 Account Responsibilities: You agree to (a) keep your password secure, (b) notify us immediately if you suspect any unauthorized use, and (c) accept responsibility for all activities that occur under your account.

3.3 Suspension & Termination: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or violate any applicable laws. Upon termination, any outstanding Orders or transactions may be canceled.

4. Use of the Service

4.1 Order Placement (Customers): You may browse participating Merchants, select items, and place Orders through the Platform. All Orders are subject to Merchant acceptance and availability.

4.2 Merchant Obligations: Merchants agree to prepare and have Orders ready at the estimated pickup time. Merchants are solely responsible for the quality, safety, and legality of the food or items they provide. Merchants must comply with all local health and safety regulations.

4.3 Driver Obligations: Drivers accept delivery requests at their own discretion. Drivers must follow local traffic laws and exercise reasonable care while making deliveries. Drivers are responsible for delivering Orders in a timely manner and in good condition.

4.4 Platform Etiquette: All users must treat others with respect, refrain from harassment, and comply with local laws. Abusive or discriminatory behavior may result in account suspension or termination.

5. Fees and Payments

5.1 Service Fees: We charge a service fee on each Order, which may include delivery fees, platform fees, and any applicable taxes. The exact amount will be displayed before you confirm your Order.

5.2 Payment Processing: All payments are processed through our third‐party payment processor. By placing an Order, you authorize us to charge your chosen payment method for the full Order amount (including fees).

5.3 Refunds: Refunds are governed by our Refund & Cancellation Policy. In certain cases (e.g., Merchant unable to fulfill your Order), we may issue a refund or credit at our discretion.

6. User‐Generated Content

You may leave ratings, reviews, comments, or other content (“User Content”) on the Platform. By submitting User Content, you grant us a perpetual, royalty‐free, worldwide, transferable license to use, display, reproduce, modify, and distribute such content. You are responsible for ensuring that your User Content does not infringe any third‐party rights or violate any laws.

7. Intellectual Property

All content on this Platform, including text, graphics, logos, images, and software, is the property of FastShipHU or its licensors and is protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Platform without our prior written consent.

8. Disclaimers

8.1 No Warranty: The Service is provided “as is” and “as available.” We expressly disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non‐infringement.

8.2 Third‐Party Services: The Platform may contain links to third‐party websites or services. We are not responsible for the content, accuracy, or practices of any third party.

9. Limitation of Liability

To the maximum extent permitted by law, FastShipHU and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of the Service. Our total liability for any claim arising out of or relating to these Terms or the Service will not exceed the total amount you paid to us in the last six (6) months.

10. Indemnification

You agree to indemnify, defend, and hold harmless FastShipHU, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Service; (b) your violation of these Terms; (c) your User Content; or (d) your infringement of any third‐party rights.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without cause or notice. Upon termination, all licenses and permissions granted to you under these Terms will immediately cease.

12. Governing Law & Dispute Resolution

These Terms and any disputes arising out of or related to these Terms or the Service will be governed by the laws of Hungary (or, if applicable, the laws of the European Union), without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Budapest, Hungary.

13. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will notify you via the Platform or by email. Your continued use of the Service after the changes become effective constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms, please contact us at:
Email: support@fastshiphu.com
Phone: +36 30 785 9588
Address: 1089 Budapest, Orczy tér 4, Hungary

Privacy Policy

1. Introduction

FastShipHU (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and mobile application (collectively, the “Platform”) for food delivery services in Hungary and other European countries. Please read this policy before using our Platform or submitting any personal information.

2. Data We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, password, address (delivery and billing).
• Payment Information: Credit/debit card details or other payment method information (processed securely via third‐party payment processors).
• Profile Details: Profile picture (if you choose to upload), dietary preferences, and any optional information you choose to share.

2.2 Information Collected Automatically

• Log Data: IP address, device information (e.g., device model, operating system), browser type, pages visited, and timestamps.
• Location Data: GPS or precise location data if you grant permission to do so (used to match you with nearby Drivers and estimate delivery time).
• Cookies & Tracking Technologies: Cookies, web beacons, and similar technologies to track your activity on the Platform. See our Cookies Policy for details.

2.3 Information from Third Parties

We may obtain information from third‐party services, such as identity verification services, marketing or analytics providers, or publicly available sources to enhance or verify information you provide.

3. How We Use Your Data

• To Provide the Service: Process Orders, send order confirmations, match Drivers and Customers, and facilitate payments.
• To Communicate: Respond to your inquiries, send you updates (e.g., order status), promotional offers, and marketing communications (which you can opt out of at any time).
• To Improve the Platform: Analyze usage patterns, monitor performance, and improve user experience.
• To Personalize Your Experience: Tailor recommendations, promotions, and features based on your preferences and order history.
• For Legal and Security Purposes: Comply with legal obligations, resolve disputes, prevent fraud, and maintain the security of the Platform.

4. Sharing Your Data

We may share your information as follows:

• With Merchants: Your name, delivery address, and phone number are shared with the Merchant fulfilling your order so that they can prepare and package your items properly.
• With Drivers: Your name, delivery address, and phone number are shared with the Driver responsible for delivering your order.
• With Service Providers: Third‐party vendors that perform services on our behalf (e.g., payment processors, analytics providers, customer support, email delivery).
• With Legal Authorities: To comply with applicable laws, regulations, or legal processes, or to protect our rights, or in response to a valid subpoena, court order, or other legal request.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you before your information becomes subject to a different privacy policy.

5. Your Rights

Depending on your jurisdiction (including the EU’s General Data Protection Regulation), you may have the right to:

• Access and receive a copy of your personal data.
• Rectify or update inaccurate or incomplete data.
• Erase or delete certain personal data (under certain conditions).
• Restrict or object to processing of your data.
• Receive your data in a structured, commonly used, machine‐readable format (data portability).
• Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at privacy@fastshiphu.com.

6. Data Security

We implement reasonable technical and organizational measures to safeguard your personal data. However, no system is completely secure. We cannot guarantee that unauthorized third parties will never be able to defeat those measures.

7. Data Retention

We retain your personal data for as long as necessary to provide the Service, comply with our legal obligations, or resolve disputes. Once data is no longer required, we will securely delete or anonymize it.

8. International Data Transfers

Since we operate in Hungary and may use service providers located in other countries (including outside the European Economic Area), your data may be transferred to and processed in countries with different data protection laws. Whenever we transfer personal data outside the EEA, we ensure adequate safeguards are in place (e.g., standard contractual clauses).

9. Children’s Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect or solicit personal data from children. If we become aware that we have collected personal data from a child under 18, we will promptly delete that data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the Platform or by email before the changes become effective. Your continued use of the Service after the changes constitute your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@fastshiphu.com
Phone: +36 30 785 9588
Address: 1089 Budapest, Orczy tér 4, Hungary