Refund Policy
Last updated: 2026-01-15
1. Refund Eligibility
You may be eligible for a refund in the following cases:
- Order was not delivered
- Significant items missing from the order
- Food quality issues (with photo evidence)
- Order arrived significantly late (over 30 minutes past estimate)
2. Refund Process
Contact our support team within 24 hours of delivery. Provide your order number and description of the issue. Refunds are processed within 5–7 business days.
3. Non-Refundable Items
Orders cancelled after preparation has begun are subject to partial or no refund. Promotional or free items are not refundable.